Shipping & Returns

Shipping

 

        All orders are delivered through Australia Post. Once you input your suburb & postcode, the system will automatically calculate and combine shipping for you. All shipping rates are live rates directly from Australia Post. 

        Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection. 

 

Delivery lead times are as below:

♥ Australia Post (Regular Post)

Regular Post takes approximately 3-10 business days to deliver depending on your location. We are located in New South Wales, so if you are a bit further away (eg. Western Australia) you may need to wait a little longer due to the distance.

Australia Post (Express Post)

Express Post takes generally 1-3 business days. Next business day delivery does not apply to some states.

 

Note: The timeframes are given by the respective carriers above and do not account for service delays or other circumstances.

 

Returns Policy

 

        You may return the faulty item with manufacturer's defect for replacement or refund within 14 days from date of purchase. We cannot accept the return of any non-faulty items under any circumstance, in particular to all opened packaged items, underwear, swimwear and altered apparel.

        If you change your mind about your purchase of products (except opened packaged items, underwear, swimwear and altered apparel) purchased in Forestville online store in Australia, we may agree to refund or exchange those products within 14 days, provided they have not been worn or washed and are accompanied by the original invoice/receipt , packaging and tags. No refund will be issued for freight, postage or insurance costs. You will incur the original delivery charge, the cost of returning the product to us plus the new delivery charge for exchange.

        At our option, we will either refund you the balance amount with a store credit or exchange the product of equivalent value.  It is your responsibility to ensure the goods are adequately protected and packed for the return transit. Please ensure that you enclose your original invoice/receipt with all returned products. Please allow 10 business days for the exchanged item from the time we have received your returned goods.
 

        If you need to return an item, please  Contact Us  with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.